Notification of technical support eligibility:

• Effective December 31, 2025, support cases for Junos software releases 20.x will no longer be accepted; only cases eligible for hardware support (including RMAs) will continue.  

For complete details, including FAQs for hardware exceptions and next steps, read: 

Junos EOS enforcement notification for 17.x, 18.x, 19.x and 20.x
(posted in the Juniper Elevate community)

Contact your Service Manager for assistance. 

Additionally, our Services team monitors the Junos community on Elevate. We encourage you to join it to ask them and other Junos users from around the world your questions, 24/7.

Notes:

• Cases eligible for hardware support (including RMAs) will continue to be supported. 
• Other Junos versions that are approaching end of software support include v17.x (effective April 2, 2025) and v18.x and v19.x (effective October 1, 2025). Read TSB91984 [juniper.net]-Junos Upgrade FAQs and Junos End-of-Support (EOS) enforcement notification for 17.x, 18.x, and 19.x

2024-12-18: article created

• Junos OS Dates & Milestones
• Junos OS Software Installation and Upgrade Guide
• Upgrade to Junos OS Release for SRX Series
• Junos Software Versions - Suggested Releases to Consider and Evaluate
• Junos OS Release Notes - Consult the Migration, Upgrade, and Downgrade Instructions section of the target upgrade release.
• Support Guidelines and Policies
• Juniper Networks Product End of Life Policy and Procedures