Alert Type

PSN - Product Support Notification
MediumEnd of Support (EOS) notification
MediumEnd of Support (EOS) notification

Product Affected

M-Series, MX-Series, T-Series, PTX-Series, ACX-Series, EX-Series, QFX-Series, SRX-Series

Alert Description

Notification of technical support eligibility:

  • Effective April 2, 2025, support for Junos software release 17.x  will no longer be accepted; only cases eligible for hardware support (including RMAs) will continue.

  • Effective October 1, 2025, support cases for Junos software releases 18.x and 19.x will no longer be accepted; only cases eligible for hardware support (including RMAs) will continue.  

Solution

For complete details, including FAQs for hardware exceptions and next steps, read: 

Junos EOS enforcement notification for 17.x, 18.x, and 19.x

(posted in the Juniper Elevate community)

 

Contact your Service Manager for assistance. 

Additionally, our Services team monitors the Junos community on Elevate. We encourage you to join it to ask them and other Junos users from around the world your questions, 24/7.

Modification History

2024-12-06: article created

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