Alert Type

PSN - Product Support Notification
MediumEnd of Support (EOS) notification
MediumEnd of Support (EOS) notification

Product Affected

M-Series, MX-Series, T-Series, PTX-Series, ACX-Series, EX-Series, QFX-Series, SRX-Series

Alert Description

Notification of technical support eligibility:

  • Effective February 15, 2024, support cases for Junos software releases 14.x and 16.x and releases 10.x and prior releases are no longer accepted; only cases eligible for hardware support (including RMAs) will continue.

  • Effective August 31, 2024, support cases for Junos software releases 12.x and 15.x will no longer be accepted; only cases eligible for hardware support (including RMAs) will continue.  

Solution

For complete details, including FAQs for hardware exceptions and next steps, read: 
Junos Upgrade FAQs and Junos EOS enforcement notification for 12.x, 14.x, 15.x, and 16.x 
(posted in the Juniper Elevate community)

Contact your Service Manager for assistance. 

Additionally, our Services team monitors the Junos community on Elevate. We encourage you to join it to ask them and other Junos users from around the world your questions, 24/7.

Modification History

2024-07-16: updated to include 10.x and prior releases statement.
2023-09-25: Initial publication

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