This KB article describes an issue where the customer could not get an email to activate the Organization.

The SMTP server is not working.

If we skip the SMTP server test, then we might get below message in the UI:

Recreate Organization Account

Your request to activate the organization account is in progress. To cancel this request and restart the account creation process, click "Recreate Organization Account".

Note: To recreate your organization account, you must enter the account details again.

After deploying the Juniper Security Director VM as per the installation guide, users must configure a working SMTP server. To ensure proper configuration, a connectivity test must be performed.

If the test fails, the activation process will not succeed, as it relies on email activation.