Jpartner tried to edit the role assigned under Advance settings in JSP. He made changes to the account role which is a Jpartner account. He did not click on save and simply changed the account to the end customer account which is ABC.

Here he is seeing the Save option which means that his user is already in Edit mode for this account as well which should not be the case. The Jpartner wants JSP to display a warning or a label which indicates that he cannot move to another account without saving the changes.

No error seen after editing a user in one customer account and moving to another customer account in Juniper Support Portal --> Juniper Support Insights --> Advance Settings.

The JPartner has access to his own account as well as the customers' accounts in the Juniper Support Portal.

When he tries to edit a user account in the Jpartner Juniper account under Juniper Support Insights --> Advance settings, he can edit and assign the role to the user. However, if he doesn't save the changes and moves to another customer account, then he is allowed to do so without a warning/message which explicityl mentions that he needs to save the changes.

The above behaviour is incorrect and the user should either be presented with a warning / message when he tries to navigate to another customer account from the current customer account without saving the changes.

As of now, the code has been changed and the fix implemented is that if the user tries to navigate to a different customer account after having edited an account in Juniper Support Insights --> User Role Management --> Advanced settings, he can no longer see the Save option in the new customer account. He has to edit the user accounts once again in the new Customer account.

The permanent fix for this issue will be a warning/message provided to the user in JSP when he tries to navigate to another account after editing the users in the current account without saving the changes.