Description

This article provides a workaround to correct the error condition encountered when adding an SSRN subscription to SD Cloud.

Symptoms

When attempting to add the subscription, the following error is displayed:

Error:
“The SSRN 16XXXXYYYY is already in use and associated with another organization. Add subscription failed.”

Solution

The SSRN subscription is already in use under an existing/old SD Cloud tenant or organization. Because of this, the subscription cannot be added to the new organization.


To resolve the issue:

  • The customer must log in to the old organization where the subscription is currently associated.

  • After accessing the previous/old organization, they can make the necessary changes (such as removing or releasing the subscription) before adding it to the new organization.


If the issue persists after following the steps above, please contact JUNIPER JTAC Support for further assistance.

Modification History

2025-06-12 : Article Created