This article provides instructions for creating a new user login account to access Juniper Networks Support tools.

• I need access to the Juniper Networks tools and resources as a support customer.

• I want access to exclusive information and resources on the Juniper Networks Support site.

• I need access to vLabs, the Learning Portal, and other JCL tools
• I created a new user profile but still I cannot log in to my account.

To create a new customer login account, review the requirements and perform the following steps:

Requirements

1. The user account must be your company’s main email address, that is, [email protected].

   Note: Juniper Networks accepts public email domains (Hotmail, Gmail and so on) for Guest account creation only. Our Guest User account will provide access to the Juniper Learning Portal for all training, the Elevate Community Forums, or to browse product information and access other collaboration areas. Should Guest Users need access to vLabs & other JCL Tools, please provide your company email address. Would you not have one, please contact Juniper Customer Care for compliance screening purposes.

2. In order to gain access to Juniper Networks Customer Support portal, a user login account is required. It is strongly recommended that you use your individual company email address, which will then become your personal User ID for login purposes. Click the Individual Email button.

   Note: Juniper Networks accepts Group Emails for registration. Compliance-approved Group Email accounts will gain Juniper Support Portal access to our full suite of self-service tools and utilities, except for Software Downloads. Click the Group Email button.

3. Juniper Authorized Partner applicants must complete the partner center application and approval process and must be global trade compliant. Visit the Partner Center for details. 

Step 1: Eligibility

1. Go to  Create User Account and enter your email. An email will be sent to you to confirm your email address is valid and will provide you the link to continue with the below steps:

   
   
   

   Complete the "Account Setup" items.

   The Email Address field will have the email that you entered prior. This is the User ID for your account.  If your company already has a profile with Juniper, skip to Step 2 .

   

   Note:

   • If you enter a public domain email address, such as @gmail.com or @yahoo.com, a disclaimer about the account declined status is displayed. You can click Next only after you change the public domain email address.

     

2. An additional prompt is displayed if the email domain is not recognized or not associated with an existing Juniper customer/partner ID. Select one of the radio button options. (See FAQs below for more details about each radio button option.) 

   

   Tip: Hover the cursor over the contextual help question marks to get a description for each option. See the example below:

   

   Note:

   • If you are setting up Guest User Access but would like access to the  Juniper Virtual Labs (vLabs), and/or Juniper Cloud Lab (JCL), select Lab User.  The account will have permission to log in to  Juniper vLabs (BETA).

3. Click Next to continue.

Step 2: Account Creation

1. If you selected the " Cloud Marketplace or Cloud Service Provider credentials " option in Step 1, then select your Cloud Provider Information; otherwise, proceed to Step B.

   

   After you select your Cloud Service Provider, enter your Cloud Marketplace credentials; and then click Next . An example is shown below:

   

2. Complete the "Personal Information" fields with your company name, address, and URL, then click Next.

   Note: To speed up the approval process by the Juniper Networks compliance team, it is imperative that you input correct information, complete address, and active contact number for the account.

   

Step 3: Encryption Agreement

Juniper Networks is required by federal law to obtain your acceptance of the Encryption Agreement in order to download software for your Juniper products. After you certify and agree, click "Submit" to complete your registration.

Note: Cloud Marketplace users will not be presented with this step.

Step 4: Confirmation

The account is created and will be pending approval from the Juniper Compliance team. After the account is approved, an email notification will be sent with a security key with which you need to establish a password for your new account. Note that the security key expires in 3 days.

Frequently Asked Questions (FAQ)

• How do you add a new user to an existing account?

  Contact Customer Care with the following information of the user that needs an account:

  • First and last name

  • Company name 

  • Work E-mail address

  • Full company mailing address including Street, City, State, Country and Postal Code

  • Phone number

• In Step 1 of the tool, there are six radio button options to select, what is the difference between them?

  If the domain is not already associated to a Juniper customer or partner ID, then additional information is required.  Select one of the following options.

  • Use an Authorization Code: If an authorization code has been provided by Juniper or your company, then you may enter it. This will ensure your login is linked to the existing company profile and will also provide the same access rights and privileges as your colleagues who are linked to the profile. Note that only some companies have a profile or company Authorization Code setup in the database.

  • Use a Product Serial Number or Software Support Reference Number : Enter your Juniper Product Serial Number or Software Support Reference Number (SSRN) in order to validate your user registration request. This may be any product Serial Number, either software or hardware, which has been purchased and is owned by your company. For assistance in locating your Product Serial Number or SSRN, please refer to KB11364 - Locating my Product Serial Number or Software Support Reference Number (SSRN) [juniper.net] .

  • Use your Cloud Marketplace or Cloud Service Provider credentials: Select this option if you have purchased a Pay As You Go (PAYG) hourly or yearly product from a Cloud Marketplace. This will provide you with limited access to the Customer Support Center and Case Manager, based on the criteria outlined by your cloud provider.

  Note: If you have purchased a product license key directly from Juniper Networks (Bring Your Own License), use the Product Serial Number or Software Support Reference Number option.

  • Lab User for access to vLabs & other JCL Tools -  The account will have permission to log in to  Juniper vLabs (BETA).

  • Evaluation User Access: Includes all permissions associated with Guest User access, as well as, a 60-day Evaluation License. All accounts are subject to export compliance screening. If you require access to the Juniper Support Portal or Partner Center to be able to use all self-service tools and utilities, you must register using a valid Product Serial Number, Support Reference Number or Authorization Code.

  • Guest User Access: Select this option in order to create a Guest user account. Your access will be restricted only to documentation, Elevate community forums, and Juniper Learning Portal. 

Getting Help

Additional help can be obtained by visiting 

• User Registration - Login assistance  for additional documentation

• Contact Support for Customer Care phone numbers

• Support  and then select Next Generation Digital Assistant (our digital assistant chatbot)

Standard turn-around time is within 24 hours from submission.

2025-02-17 Removed references to EngNet as confirmed by the Elevate Community Team

2024-08-01 Added symptoms. Added a note on user approval process timeline.
2022-12-13 Updated steps to reflect changes from the account fraud happening. 
2022-05-10 Updated the first step under requirements and also update the Guest user Access bullet point. Updated the screenshots as well to current standards. 
2022-02-16 Updated Guest User access to include Juniper Learning Portal

2021-09-23: Added information about the 5 radio button options displayed when the domain is unknown

2021-07-05: Removed reference to Partner; partner registration is processed through different channel; added screenshots of new User registration with all the enhancements currently available

2021-01-05: Updated FAQ's reference from MyJ to CSC case manager and from J-net to Elevate Community.

2020-03-27: Updated article with screenshot of registration process in new User Registration tool

2019-12-05: Updated Web Case Manager to MyJuniper Service Request Manager.

2019-03-28: Added vLab information

2018-10-18: Fixed typo's.

2018-08-22: Added security validity which is 3 days.

2017-10-13: Updated link for Login Assistance.

• Contact Customer Care (Open a non-technical case)