This article provides information on how to manage and maintain an accurate install base for your Juniper Networks products. Maintaining an accurate install base will ensure that our Self-Service Tools, such as the Serial Number Entitlement Tool, reflect your product details correctly. It will also enable Juniper to stock accurate spare inventory, allowing us to meet delivery SLA in the event of any RMA requests.
Important Note
Juniper Networks auto registers newly purchased products based on the end customer information provided at the point of sale. Providing accurate end customer name and address details to Juniper at the point of sale is paramount to ensuring accurate product registration from the outset. Accuracy of install base location and system configuration remains the sole responsibility of the Partner or customer. Juniper Networks will not be held accountable for RMA hardware delivery delays on products that do not have an accurate install base record.
The Juniper Partner or End User is required to validate the accuracy and submit a request to update the install base records if there is any addition, change or move to a product install base information.
RMA Note: No action is needed to register or activate support on an RMA replacement device. Juniper will automatically transfer the registration details from your defective product to the replacement. Validation of Install Base accuracy is once again advised to ensure that our records are maintained accurately.
I would like to perform one of the following activities:
Validate the Registration details of my Juniper product(s).
Update the physical 'Installed At' location of my product(s).
Update the hardware configuration of my product(s).
Register a HW upgrade for my product(s).
Register a product that shipped prior to June 1st, 2017.
To validate that your product is correctly registered:
Use the Serial Number Entitlement Tool to validate that your product is registered with the correct install location (in the City, State, and Country columns). For more information, see KB9807 - How do I use the Serial Number Entitlement Tool [juniper.net] .
If the Serial Number has no data information in Serial Number Entitlement tool, please contact support using the guidelines in Contacting Juniper Support to contact support and provide them the system output or an actual photo of the device/part showing the Serial Number to have it updated.
To update the 'Installed at' location or hardware configuration of your product(s):
Open an Admin case if your product(s) install location and / or hardware configuration requires an update. To open an Admin case, log into Juniper Support Portal , then select the Cases tab. Click Create Case, then select 'Admin' as the case type. Select Request Type: Install Base Update; Request Subtype: Installed Base Update. Note: Install Base Update Template is required. For more information, refer to KB10740 - How do I update the Install Base information for my products? [juniper.net]
Open an Admin case if your product(s) install location and / or hardware configuration requires an update.
For more information, refer to KB10740 - How do I update the Install Base information for my products? [juniper.net]
To register your product(s):
Important Note: Manual Product Registration is required only for products which were purchased and shipped prior to June 1st 2017. Juniper auto registers all products based on the End Customer name and address details provided at the point of sale. It is therefore of the utmost importance to provide accurate Company Name and Installed At Address details when submitting a PO for the purchase of product.
The sole exception is when Juniper Networks does not receive accurate point of sale End Customer information. In such instances, Juniper will not auto register the product(s); the registration process will remain the partner's / customer's responsibility to do so. To validate your product's registration details, use Serial Number Entitlement Tool. See KB9807 - How do I use the Serial Number Entitlement Tool [juniper.net] To update your product's registration details, open an Admin Case through Juniper Support Portal , then select Request Type: Install Base Update; Request Subtype: Other
The sole exception is when Juniper Networks does not receive accurate point of sale End Customer information. In such instances, Juniper will not auto register the product(s); the registration process will remain the partner's / customer's responsibility to do so.
To validate your product's registration details, use Serial Number Entitlement Tool. See KB9807 - How do I use the Serial Number Entitlement Tool [juniper.net]
To update your product's registration details, open an Admin Case through Juniper Support Portal , then select Request Type: Install Base Update; Request Subtype: Other
For additional assistance, please contact support using the guidelines in Contacting Juniper Support .
2024-10-25 minor non tech changes
2024-10-14: Removed reference to Product Subscription Tool as it is no longer used.- Added steps on how to create an Admin case for Installed At update.- Added Request Type and Subtype for updating product registration details.2024-08-07: Update the SNE hyperlink to new SNE page and the sample screenshot2024-05-01: fixed support portal link2022-08-09: Updated Grammar and removed Spanish link 2021-10-11: Minor update to links and image2021-03-11: Added instruction to contact Customer Care if SN shows invalid in SNE tool.2020-06-03: References to MyJuniper removed; article checked and updated to be current2020-03-26: Article reviewed for accuracy; it is valid and accurate.2018-02-27: Update links.2017-12-27: Minor update. Changed title.2017-06-26: Revised content to match new product auto registration process.