This article describes what all to check when the device health column under SDC >> SRX >> Device Management >> Devices shows No Data Available for any device.

The device health under SDC >> SRX >> Device Management >> Devices shows "No Data Available" for any or all devices.

Please check the following:

If the Device Health has never shown any data for the device, there can be an issue in the mapping of the device with the SDC device group at the backend. Please open a ticket with the JTAC to work on this.

If the Device Health has shown this data previously but now is showing No Data Available, then check the following:

Navigate to SDC > SRX >> Device Management >> Devices >> Click on the device >> Device Administration >> Certificates.

Check if the Local and CA Certificates are expired or not. if they are, then this needs to be resolved from the device side.