This article explains the issue where SWA fails to connect to the Corero server after a contract renewal and shows a license error.

When the issue occurs, SWA displays the following license error:

SWA disconnects when the contract is terminated. To resolve this issue, follow the steps below:

1. Install the new SecureWatch packages.
2. Verify the license.
3. Install all required licenses.

Please raise a case with the Juniper to obtain the new SecureWatch packages.

How to apply the package file on CMS:

• Log in to CMS and navigate to System.
• Select SecureWatch.
• Click Upload Package and choose the package file (e.g., filename).
• When prompted, enter the unlock code provided by the Juniper.

How to apply the package file on SWA:

• Log in to SWA and navigate to System.
• Select SecureWatch Packages, then click Choose File and select the package file (e.g., filename.pkg).
• Enter the unlock code provided by the Juniper and click Install Package.