Description

The Knowledge Subscription and Insights Subscription services provide notifications on software and hardware updates, new software releases, security alerts, End-of-Life announcements, support news and announcements, etc.

Customers and partners can log in and change their subscription notification preferences for Security Advisories (JSA), Technical Bulletins (TSB), Knowledge Base (KB), and Juniper Support Insights (JSI) at any time.  This article provides instructions on how to create (subscribe), edit, and delete (unsubscribe) a subscription.

Symptoms

  • I would like to receive notifications for:
    • Software and/or hardware updates
    • End of Life Products
    • New Software Releases
    • Technical Bulletins
    • Product Alerts
    • Security Advisories and Alerts
    • New KB articles
    • Known issues for my products
    • Juniper Support Insights (JSI)
  • How do I change my current preferences?
  • How do I unsubscribe?

Solution

Juniper Networks' Knowledge Subscription and Insights Subscription feature allows you to receive an email summary about new and updated articles as well as notices for Proactive and Security Advisory bug updates; available channels are listed below.  To access the subscription feature, log into the Juniper Support Portal and select My Settings from your profile name.

For an overview of how to subscribe, change, and unsubscribe, refer to Knowledge Subscriptions How-to [PDF] 

 

ChannelDescriptionMail FrequencyMail Schedule
Security Advisories (JSA)Security alerts, vulnerabilities, and advisory notices. Quarterly09:00 PT
2 nd WED of each calendar quarter (JAN, APR, JUL, OCT) 
Technical Bulletins (TSB) Product alerts, software release notices, EOL (End of Life) and EOS (End of Support) notices Bi-weekly17:00 PT
MON and THUR each week 
Knowledge Base (KB)Troubleshooting information for errors, installation issues, performance issues and compatibility problems; get recommendations; and read what to collect when opening a case. Weekly17:00 PT
 MON each week  
Insight Subscriptions (JSI)Notifications from Juniper Support Insights based on correlated data for Proactive Bug Notifications (PBNs) and Security Vulnerabilities (JSAs based on CVSS score)CustomizableCustomizable


Note: subscription emails are sent from Juniper Networks,Inc<[email protected]>


Creating and Managing Subscriptions

Knowledge Subscriptions

Knowledge Subscriptions can be created as a Channel or Article type. 

  • A channel subscription will include new and updated articles for the products/applications selected.  These subscriptions are created and managed from My Settings > Knowledge Subscriptions > Channels navigation menu.
  • An article subscription will alert you when the specific article is updated. Article subscriptions are created from the article page (e.g. click Subscribe on  Data Collection Checklists - 'What to Collect' when opening a case to troubleshoot an issue ) and managed either from the article OR the My Settings > Knowledge Subscriptions > Articles navigation menu.
ActionsSubscription TypeProcess
 SubscribeChannel
  1. Select Channels from the My Settings > Knowledge Subscriptions navigation menu. 
  2. Select the channel tab (e.g. Security Advisories, Technical Bulletins).
  3. Click Edit, and then select the products/applications of interest.
  4. Click Save.
 Notes:
  • Click 'Select All' to quickly check all items. If clicked, the button will toggle to 'Deselect All'.
  • Click the primary category (e.g. Security, Routers, SDN) to select all items in that group
 Article
  • On the article page, select Subscribe. A confirmation message is displayed at the top of the article.
 Edit/Change Channel
  1. Select Channels from My Settings > Knowledge Subscriptions navigation menu.
  2. Select the channel tab (e.g. Security Advisories, Technical Bulletins) 
  3. Click Edit, and then make the necessary changes.
  4. Click Save.
 Copy Channel
  • While creating or changing a channel subscription, use the option 'Copy selection to:' to create the same selections for a different channel.  This option is located near the Cancel | Save buttons
 Unsubscribe Channel
  1. Select Channels from My Settings > Knowledge Subscriptions navigation menu.
  2. Select the channel tab (e.g. Security Advisories, Technical Bulletins) 
  3. Click Edit, and then select 'Deselect All'.
  4. Click Save to stop receiving email subscription notices.
 Article
  • On the article page, select 'Unsubscribe'
OR
  1. Select Articles from My Settings > Knowledge Subscriptions navigation menu.
  2. Click Edit, then uncheck the box associated with the article.
  3. Click Save.

 

NOTE: 
  • Review your Subscriptions a couple of times a year to stay current with Juniper's latest innovations.

 

Insight Subscriptions

ActionTypeProcess
Create (subscribe)Proactive Bug Notification 
  1. From My Settings > Insights Subscriptions navigation menu, select Proactive Bug Notification tab
  2. Click Edit. 
    1. If a Proactive Bug Notification already exists, and you want to create another subscription, click Create.
  3. Enter a name for the subscription record
  4. Select one or more Severity options
  5. Select the email Frequency
  6. Click Save

Note:

  • Hover over the ( i ) for additional Severity and Frequency details
Security Advisories
  1. From My Settings > Insights Subscriptions navigation menu, select Security Advisories tab
  2. Click Edit
  3. Enter a name for the subscription record
  4. Select one or more Severity: CVSS Score options
  5. Click Save

Notes: 

  • Insight Security Advisory subscriptions are based on the Security Advisory (JSA) article's CVSS score, whereas the Knowledge Security Advisory subscription is based on the product(s) associated with the Security Advisory (JSA) article.
  • Unlike Proactive Bug Notifications, only one Insights Security Advisory subscription can be created.
Edit

Proactive Bug Notification 

OR 

Security Advisories
  1. From My Settings > Insights Subscriptions navigation menu, select Proactive Bug Notification or Security Advisories tab
  2. Check the box for the subscription to be modified
  3. Click Edit
  4. Make any adjustments to the subscription and then click Save OR click Cancel to exit and retain the existing settings.
Delete (unsubscribe)

Proactive Bug Notification 

OR 

Security Advisories
  1. From My Settings > Insights Subscriptions navigation menu, select Proactive Bug Notification or Security Advisories tab
  2. Check the box(es) for the subscription(s) to be deleted
  3. Click Delete.

  

Quick Links:

The following links provide a product category browse view for articles for that channel. Once on the page, use the product selector to refine the results.  Log in to see more articles.
Refer to KB30569 [juniper.net] for additional Knowledge Search Help.

Modification History

2025-05-29: add Juniper Insight Subscription information
2023-05-05: updated to reflect the latest My Settings page design
2022-04-02: updated subscription instructions
2021-07-27: added tool links.
2020-05-14: added subscription mailing schedule.
2019-12-13: updated pdf