Type: Problem - Specific Devices Impacted

Technology: SD-WAN

After bringing up SSR 130 Device for a store, the device is in connected state in MIST cloud however telemetry data is blank.

MIST UI dashboard displays no active ports

The WAN Edge Insights page is empty.

Duplicate rpms in the device

[root ~]# rpm -q 128T-mist-agent 

128T-mist-agent-4.16.6990-1.el7.x86_64

128T-mist-agent-4.23.8544-1.el7.x86_64

[root8]# rpm -q 128T-cloud-intel-agent 

128T-cloud-intel-agent-1.16.6990-1.el7.x86_64

128T-cloud-intel-agent-1.23.8544-1.el7.x86_64

This issue is triggered as the software install on the device was not proper.

Identify packages that are duplicate, Uninstall the duplicate rpm using the command

dnf remove <rpm-name>

dnf reinstall <rpm-name>