There could be several reasons why you are having issues accessing the Juniper Support Portal. The Customer Care team can help troubleshoot the problem. This article provides some guidelines.

• I can't seem to access the Juniper support portal with the error "Your account doesn't provide access to restricted content in the Juniper Support Portal. You can search public Knowledge Base content, or visit the Community Portal to find more information."
• I am unable to login to the Juniper Support Portal due to an error message. 
• I am getting password expired error message.

Why can't I access the Juniper Support Portal? 

If you cannot access the Juniper Support Portal site. This may be due to one of the following reasons;

1. Not yet registered: In order to access the Juniper Support Portal, you must register for a user profile. If you're not registered yet or need guidance on creating a new user profile, refer to KB9946 - Create a New User Login Account with Juniper Networks [juniper.net].
2. User or Profile type: The type of user profile you select during registration determines the access level you may have. For instance, a Guest User won't have access to the Juniper Support Portal.
3. Registration Status: You've signed up for a profile but haven't received the confirmation email yet. After creating your account, it will be reviewed by the Juniper Compliance Team. You'll receive a confirmation email once your account is approved. This means that during the approval process, you won't be able to access the Juniper Support Portal yet. 
4. Password Issue: If you are unable to login due to password related issues, you may refer to KB11461: How do I reset my password in Juniper Support Portal [juniper.net]. If you are a partner, please refer to KB33281 - Partner User Password Reset Policy and FAQ [juniper.net]. 

If you've registered, received the confirmation email, and successfully set up your password but still can't log in to the portal due to an error message (example below), please contact the Customer Care Team for further assistance.

2024-08-02 Updated link for KB9946 [juniper.net],as the previous link was archived. 
Added symptoms
2024-06-04: Added additional possible reason causing visibility issues
 Renamed the title

2025-02-17:  Updated the solution part and moved the visibility issue under the Related Information section. Also added a link regarding password reset. 

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