Description

After creating a new set of tokens from the IBM account, when they are applied in the Qradar Assistant app, there is an error stating the tokens are incorrect "X-Force Tokens are not valid (If you are using a proxy then please store proxy settings first)" This is working fine in a different deployment.


There is no proxy and the box can reach the internet.

Symptoms

This prevents the user from using Assistant to download new apps or upgrade existing apps.

Solution

There was a dns issue that was causing the problem. You can change /etc/resolv.conf to use google.com to test. That provided a temporary fix.


The permanent fix is to remove the managed host from deployment, run qchange_netsetup, change the dns, then add it back to deployment. For the console fix, you would have to remove all managed hosts first.

Modification History

2025-04-22 : Article Created