When navigating to SD Cloud → SRX → Device Management → Devices, selecting a device, and viewing interface details under Interfaces, the Bandwidth and Error Information section may show “No Data” instead of statistics.

• Interface details page shows “No Data” under:

  • Bandwidth information

  • Error information

• The issue occurs consistently for devices without an active SD Cloud subscription.

Sample Image: 

SD Cloud collects and displays interface bandwidth and error statistics only for devices with an active subscription. Devices without a subscription are not monitored, which results in missing interface statistics.

Add or assign a subscription to the affected device.

Steps to assign a subscription:

1. Navigate to:
   SD Cloud → SRX → Device Management → Devices

2. Select the target device

3. Click Manage Subscription

4. Choose the required subscription

5. Click OK

Once a valid subscription is assigned, SD Cloud will begin monitoring the device, and Bandwidth and Error Information will populate for the interfaces.

If you face any further issues, please contact JUNIPER JTAC Support for assistance.