This article describes an issue where a user is unable to provision a new site in Conductor and SSR stuck in the Pending state.

Status: Pending

Description: Public key received from the asset, waiting for the asset to be associated with the configured node in the Conductor's configuration.

Please check below as a troubleshooting step:

• Login to SSR conductor as root and check service status: systemctl status 128T
• Login to SSR PCLI and check: show asset <asset-id> (This command will tell us what is happening and if it is Pending which mostly means changes is not commited)
• Check if the new provisioned site changes is committed from Conductor UI. (Check by clicking on Validate button)
• show config running | grep routername
• tail -F /var/log/128technology/automatedProvisioner.log | grep <router_name>