How to collect logs and send to mist for your support engineer

Customers often don't have cli access to their SSRs in Mist, but logs are needed.

Navigate to WAN Edges > WAN Edges, Select the affected SSR. 

In the Utilities menu, you’ll see the Testing Tools, choose Send WAN Edge Log to Mist from the dropdown menu.

Copy the mac address listed and provide to your engineer in a case update.