The SRX device stops responding and processing traffic and needs a reboot to return to normal status.

The SRX device stops responding and processing traffic.

Collect the output of the below statements and reach out to JTAC for further assistance.

user@srx>show chassis hardware detail no-forwarding

user@srx>show system core-dumps

user@srx>start shell user root

user@srx%su

root@srx% -----> Make sure to use root account.

root@srx%srxsmec -d exception