Customer provided an incorrect serial number, and they would like to correct the RMA.

Customer provided wrong defective serial number.

If the defective serial number provided was incorrect and would like to correct the details, the following information should be met.

➢ The actual defective must be the same product model as the original defective.

➢ The actual defective must have the same level of support contract.

➢ Both the actual and incorrect defective parts must be registered to the same End User.

If all of the above criteria were met, please contact Customer Care on any of the channels below.

1. Ask a question using your existing RMA in the Juniper Support Portal.
2. Create an Admin Case using the Juniper Support Portal 
3. See the contact support page to see all available information on contacting Juniper. 

Note: If you need assistance in returning the defective part, please check KB11066 [juniper.net].