Description

Issue: Customer configured the REST API with password aG2loo6%aChoh0 and its not working as expected


Troubleshooting:
 
JTAC tested this in our lab using the specified version and found that the REST API is not functioning when the password is set to aG2loo6%aChoh0,
Root user works for the same password. 

JTAC have tested with the latest release 24.3R1 and as well as the customer version.

JTAC observed the following logs being generated during the issue state

Sep XX 11:39:39.107 2024  jtac-qfx5130-32dc-r2001 /usr/libexec/jade[5505]: %AUTH-5-JADE_AUTH_FAILURE: Authentication failed for user 'customer2' from host '10.219.81.83' : Authentication failure
Sep XX 11:39:59.109 2024  jtac-qfx5130-32dc-r2001 systemd[1]: %DAEMON-5: [email protected]: Main process exited, code=exited, status=1/FAILURE
Sep XX 11:39:59.109 2024  jtac-qfx5130-32dc-r2001 systemd[1]: %DAEMON-4: [email protected]: Failed with result 'exit-code'.


Symptoms

JTAC tested with an alternative password and were able to log in successfully using the following password:

Juniper% 
Juni%per 
aG2loo6aChoh0


When we are trying to login with below password its not working as expected
aG2loo6%aChoh0
6%aChoh0aG2loo  
aChoh0aG2loo6%


Solution

Resolved in junos:24.4R2 junos:25.2R1

Modification History

2025-02-25 : Article Created