The customer reported one GNF backup RE1 in the present status

Asked the customer to check BSYS router and they noticed both BSYS RE0 and RE1 is online without issue,

So we know the issue is not the physical RE1 failure.

Suggested customer to check JDM server1 for VNF status and connections etc information, and console to problem GNF to see what is going there.

Also, check if other GNF's backup RE1 are up or in the present status and customer noticed other GNF backup RE1 in the "Present" status too.

While the customer trying to check the JDM server1, they noticed the JDM server was down.

Since JDM server1 was down this is causing all GNFs backup RE1 to be down, this is expected behavior.

Later the customer fixed the JDM server1 issue and all GNFs backup RE1 came back up ok.

Below is the list of info to check for this kind of GNF RE in "Present" status, take the RE1 plane as an example

=================================================================================

jdm-server1> show virtual-network-functions all-servers 

jdm-server1> show virtual-network-functions all-servers <xxx> detail

<xxx> is the GNF name for the problem GNF.

jdm-server1> show server connections extensive all-servers 

jdm-server1> show interfaces 

jdm-server1> show system network 

jdm-server1> show system storage  

jdm-server1> show log messages

2/// then login to the problem GNF RE1 console from jdm-server1, to see what is going on there

jdm-server1> request virtual-network-functions console <xxx>

<xxx> is the GNF name for the problem GNF.

       ( type Ctrl + ] to exit back cli )