Description

Everything appeared fine however they had an issue reported with few of the MPLS VPNs.

From the graphs, they can see complete traffic loss since the RE switchover.

To resolve - deactivated the instance and reactivated, then was immediately able to ping.

Symptoms

{master}

root@guardian8-p2a-dut-acx7509-re0> show system applications app mbb-assistd

Applications Information:

Application : mbb-assistd

Node : re0

App State : online

App Weight : 0

App Zookeeper Session : 1100000138d60068

Object Producer details

Producer ID : 50341972

Epoch ID : 0

Production Topic : /Root/mbb-assistd/8258794781417672188

Producer State : standby

Applications Information:

Application : mbb-assistd

Node : re1

App State : online ready. <<<<<< Re0 is active but application is active on the backup.

App Weight : 1

App Zookeeper Session : 1100000138d60031

Object Producer details

Producer ID : 50341972

Epoch ID : 23

Production Topic : /Root/mbb-assistd/8258794781417672188

Producer State : active

 

root@guardian8-p2a-dut-acx7509-re0> show system applications app mbb-assistd detail |match attribute

Node attributes :

(Node attribute match : MBB_ASSIST, Service file : mbb-assistd)

Node attributes :

(Node attribute match : MBB_ASSIST, Service file : mbb-assistd)

 

{master}

root@guardian8-p2a-dut-acx7509-re0> show system nodes re0

Node: re0

Node Id : 46769810583825

Node Nonce : 564184052

Status : online, apps-ready

Attributes : ASICS (Active), BROADCOM (Active), MBB_ASSIST (Active), PIC (Active), RE (Active), RE_supports_fast_switchover (Active), TIMINGD_RE (Active), MasterRE (Active), GlobalIPOwner (Active)

 

{master}

root@guardian8-p2a-dut-acx7509-re0> show system nodes re1

Node: re1

Node Id : 2201170739205

Node Nonce : 118806280

Status : online, apps-ready

Attributes : ASICS (Active), BackupRE (Active), BROADCOM (Active), MBB_ASSIST (Active), PIC (Active), RE (Spare), RE_supports_fast_switchover (Active), TIMINGD_RE (Spare) <<<<<< Mbb assistd running on back up as active. causing it to not receive DDS updates.

Solution

MBB ASSISTD attribute was enabled on single node platforms and the app is not launched for master RE on chassis platform causing object anomaly resulting in forwarding issues.

The forwarding issues can be caused to any of the service/protocol running in the device (Eg: MPLS VPNs).

evo-pfemand and rpdagent object anomalies are being observed on ACX7509 resulting in forwarding issues. This day-1 issue.


This issue is fixed via below PR.

https://prsearch.juniper.net/problemreport/PR1739567


Workaround:

> Restart app mbb-assistd on both REs OR Router reboot

> The app restart may not help in all cases & we will have to deactivate/activate the service manually or go for router reboot

Modification History

2025-02-17 : Article Created