When you submit an RCS request, you get an error "Failure : No Recipient Available"

The RCS option was getting populated during case creation on the basis of the serial number that was used to open the case.

In this scenario, the serial number that was used to open the case was a part of two different accounts. The account that was linked to the case was not a JSI connected account.

When the RCS request was submitted to gather the logs and RSI for the serial number, the request would fail because the account doesn't have a LWC / vLWC available as an asset.

The criteria for allowing the RCS option to be populated during the case creation in SFDC has been modified to check whether the serial number belongs to a JSI connected device and account ID is a JSI connected account.