Description

This article explains an issue where srx goes down and does not boot up.

Symptoms

Device will go down and will get stuck in boot process. Logs from the console will show SSD corruption errors or DMA write failure as shown below:

Booting `Juniper Linux'                                                       
                                                                                
Loading Linux ...                                                               
error: no suitable video mode found.                                            
Booting in blind mode                                                           
setpci: Unable to parse filter -s Invalid function number.                      
Try `setpci --help' for more information.                                       
Cannot get kernel page_offset_base symbol address                               
VMHost crash kernel loaded at reserved memory                                   
ata5.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0                       
ata5.00: irq_stat 0x40000001                                                    
ata5.00: failed command: WRITE DMA                                              
ata5.00: cmd ca/00:01:e1:f5:05/00:00:00:00:00/e0 tag 4 dma 512 out              
         res 71/40:00:e1:f5:05/00:00:00:00:00/60 Emask 0x9 (media error)        
ata5.00: status: { DRDY DF ERR }                                                
ata5.00: error: { UNC }                                                         
blk_update_request: I/O error, dev sda, sector 390625                           
Buffer I/O error on dev sda2, logical block 1, lost async page write            
ata5.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0                       
ata5.00: irq_stat 0x40000001                                                    
ata5.00: failed command: WRITE DMA                                              
ata5.00: cmd ca/00:02:40:05:06/00:00:00:00:00/e0 tag 7 dma 1024 out             
         res 71/40:00:40:05:06/00:00:00:00:00/60 Emask 0x9 (media error)        
ata5.00: status: { DRDY DF ERR }                                             
 
ata5.00: error: { UNC }                                                         
blk_update_request: I/O error, dev sda, sector 390625                           
Buffer I/O error on dev sda2, logical block 1, lost async page write            
ata5.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0                       
ata5.00: irq_stat 0x40000001                                                    
ata5.00: failed command: WRITE DMA                                              
ata5.00: cmd ca/00:02:40:05:06/00:00:00:00:00/e0 tag 7 dma 1024 out             
         res 71/40:00:40:05:06/00:00:00:00:00/60 Emask 0x9 (media error)        
ata5.00: status: { DRDY DF ERR }                                                
ata5.00: error: { UNC }                                                         
blk_update_request: I/O error, dev sda, sector 394560                           
Buffer I/O error on dev sda2, logical block 3936, lost async page write         
Buffer I/O error on dev sda2, logical block 3937, lost async page write         
Current Boot: Boot0000* HDD00 (Micron_5100_MTFDDAV960TCB)                       
detected current boot medium.. ssd                                              
starting version 230                                                            
setpci: Unable to parse filter -s Invalid function number.                      
Try `setpci --help' for more information.                                       
Mounting boot device LABEL=LINUX-BOOT             

 

Solution

This can happen due to SSD corruption on the device. You can use the bootable USB to re-image the device, as explained in the below given kb to recover the device:

https://supportportal.juniper.net/s/article/SRX1500-How-to-install-SRX1500-from-USB-using-an-install-media-image

If this does not help to recover the device than you can proceed with the replacement of the device.

Modification History

2025-01-28 : Article Created