Description

Unable to adopt a new switch to an organization.

Symptoms

- Other devices are joining the ORG correctly.

- This one device status displays "Not Onboarded".

- The device is claimed but showing "unassigned" in the Inventory.

- Log messages shown:

sshd[37227]: Did not receive identification string from x.x.x.x port 2200
sshd[37371]: Did not receive identification string from x.x.x.x port 2200
sshd[37402]: Did not receive identification string from x.x.x.x port 2200
sshd[37510]: Did not receive identification string from x.x.x.x port 2200
sshd[37871]: Did not receive identification string from x.x.x.x port 2200
sshd[37907]: Did not receive identification string from x.x.x.x port 2200

Solution

Turns the device was claimed under a different organization. Issue resolved by removing it from the wrong org, reapplying the adoption script and finally it joined the correct Org.

Modification History

2025-01-21 : Article Created