Description

Unable to add a subscription from Securtiy Director Cloud Portal>Inventory>Devices>Manage subscriptions. When you try to select the subscription to assign it, the selected subscription does not get assign, and the device is shown without a subscription. 

Symptoms

When checking the browser inspection tool under Administration>Subscriptions, two licenses may be reflected.

Solution

For fixing this problem you must contact JTAC support.

Modification History

2025-01-21 : Article Created