Customer may encounter issue when trying to enrol to ATP after RMA. 

This can happen for a standalone or device in a cluster. The below example is w.r.t cluster.

root@TEST-SRX-2> ...ps://euapac.sky.junipersecurity.net/v2/skyatp/ui_api/bootstrap/enroll/wi0mo3o1vojo3spy/xxxxxxxxxx.slax
You're about to operate on an HA pair.
Platform is supported by ATP Cloud: SRX1500.
Version 23.4R2-S2.1 is valid for bootstrapping.
Going to enroll HA pair for SRX1500: DB3722AK1234-DB0223AK3456 with hostname TEST-SRX-1::TEST-SRX-2.
Application Signature DB version on this device is: 3768. Using latest version of Application Signature DB is recommended.
Communicate with cloud...
License type for this device: freemium-premium.
License of your primary node device will expire in 0 days.
License of your secondary node device will expire in 606 days.

error: [Error] Enrollment aborted. At least one of your devices are using expired license(s).
Please renew your license.

• When the device is RMA'ed, the Licenses are supposed to be moved from the old device to the new device. 
• In case that does not happen properly, the issue may come up while enrolling.
• Verify if the license is present in the internal ATP portal. If it's not, ask the customer to contact customer care to move the license manually. 
• The licensing part is handled by the Customer Care team, please open an Admin SR to investigate. 

2025-01-13 : Article Created

2025-02-03 : Non-tech changes