The log export job remains in progress when viewed under the Administration > Data Management tab.

The job is not visible under Administration>job management, however, it's reflected as in progress in the Administration > Data Management screen.

Steps to follow:

• Please go to Administration> Data Management screen and click on the in-progress job.
• Copy the jobID and the timestamp.
• Open a JTAC case referencing this KB so we can provide a solution for this problem.