Description

Customer reported issue with EX4400 as they are observing yellow alarm light, but there were no logs/alarms evident on the support information.

Symptoms

  1. Observed yellow alarm 
  2. No Alarm/ Logs
  3. All hardware components looks normal

 

Solution

Each EX4400 switch has four chassis status LEDs (labeled SYS, ALM, MST, and CLD) on the right-hand side of the front panel.

 

Chassis Status LEDs in EX4400 Switches

 

If LED label ALM, is in Red color, then it states that there is a major hardware fault, such as a temperature alarm or a power failure alarm, and the switch is halted. A major alarm indicates a critical error condition that requires immediate attention. Below command output can be verified to isolate the ALM state:

 

root@switch> show chassis alarm
root@switch> show chassis led 
root@switch> show chassis environment

 

If there is no LED light/unlit, indicates that there is no alarm or the switch is been halted.

 

If it is in AMBER, then it indicates that there is a minor alarm, such as a software or a hardware error. Power off the switch and then power it on. Monitor the switch to see whether it is working properly. A minor alarm indicates a noncritical condition that requires monitoring or maintenance. A minor alarm that is left unchecked might cause interruption in service or performance degradation.

 

Check the LED status of ALM and take necessary action as per the above options.

Modification History

2024-12-17 : Article Created

Related Information

https://www.juniper.net/documentation/us/en/hardware/ex4400/topics/topic-map/ex4400-chassis.html