Description

Customer done a upgrade-group update with new version of 22.4R3-S5 and the Satellite's were upgraded with the proper version.

But when checking the upgrade-group status command we can see the Group state reporting that the image-not-sync issue even when the Version in the Satellite is in Sync.

 

Also when trying to commit the version or remove the previous image related to the upgrade-groups the below error will print 

Group <GROUPNAME> image version is not in sync with peer

Symptoms

root@ex9200A>show chassis satellite upgrade-group extensive

Group    Sw-Version          Group     Slot.    State
                             State     

GROUPNAME 22.4R3-S5.11  image-not-sync  83   version-in-sync
                                        84   version-in-sync
                                        151  version-in-sync
                                        152  version-in-sync
                                        153  version-in-sync
                                        179  version-in-sync

root@ex9200A> show chassis satellite fpc-slot 83 detail
Satellite Alias: 83
FPC Slot: 83
Operational State: Online
Product Model: EX4300-48P
Product Family: ppc
Serial number: XXXXXXXXXXX
Device Reachability: Local
System id: XX:XX:XX:XX:XX:20
Software package version: 22.4R3-S5.11. <<========= 
Host software version: 1.1.2
Downloaded software version: 21.4R3-S5.4. <<========= 

root@ex9200>commit

Group <GROUPNAME> image version is not in sync with peer

 

 


Solution

This issue is seen if the customer has a Dual AD setup which will cause the sync issue with the upgrade-group between the AD pair if one of the AD has a different image which can be checked with the below command.

 

root@ex9200A> show chassis satellite software detail
Software package version: 22.4R3-S5.11
Platforms supported by package: ppc
  Platform      Host Version  Models Supported
  ppc           1.1.2         EX4300-24P
                              EX4300-24T
                              EX4300-32F
                              EX4300-48P
                              EX4300-48T
                              EX4300-48T-BF
                              EX4300-48T-DC
                              EX4300-48T-DC-BF
Current Groups: GROUPNAME


root@ex9200B> show chassis satellite software detail
Software package version: 21.4R3-S5.4
Platforms supported by package: ppc
  Platform      Host Version  Models Supported
  ppc           1.1.2         EX4300-24P
                              EX4300-24T
                              EX4300-32F
                              EX4300-48P
                              EX4300-48T
                              EX4300-48T-BF
                              EX4300-48T-DC
                              EX4300-48T-DC-BF
Current Groups: GROUPNAME

 

Solution: 

Correct the difference in the the peer AD with the same version and this should help resolve the issue 

command: 

root@ex9200B> request system software add /var/tmp/Satellite-ex-XXXXXX-22.4R3-S5.11.tgz upgrade-group GROUPNAME

 

Modification History

Draft to Validated