This article outlines the steps to resolve RMA Reactivation Failure.

1. On the Junos Space Network Management Platform user interface, select Devices > Device Management.

2. Select Device Operations > Reactivate from RMA from the Actions menu.

3. If the reactivation of the RMA is unsuccessful, please check if the netconf configuration exists on the device.

set system services netconf ssh

4. If the netconf command line is missing, please add it to the device and attempt to reactivate RMA.

5. If the issue persists, please contact JTAC support for further assistance.