Description

We are experiencing intermittent management issues with this chassis. Login to the box is sporadic as well.



Symptoms

1) Ping to management IP is having intermittent loss.

2) Traceroute completed from the customer jumpbox to the ACX.

3) TACACS login configured on the box, there are logs to confirm that TACACS is having connectivity issues to the box, thus creating intermittent login problems for the customer.

Solution

1) Check RSI to confirm no configuration issues on the ACX. Verify the TACACS configuration, and configuration to the next hop MX.

2) Check logs to confirm there are any hardware-related or connectivity-related issues on the box.

3) After checking the above, check on the ACX hardware to confirm there are no drops. Confirmed using BCM capture that there are no drops on the hardware itself.

4) Check the physical layer components between the ACX and MX.

5) After checking and making sure all the above steps are looking good, we toggled (disabled-enable) the member links in the AE bundle. This is the AE between the ACX and MX.


Step 5 resolved the issue, pointing towards connectivity issue between ACX and MX.

Modification History

2024-11-06 : Article Created