The anti virus update is failed, even the device has already configured the name server and the device has ability to resolve the FQDNs.
name-server {
202.96.209.133;
202.96.209.5;
8.8.8.8;
8.8.4.4;
}
{primary:node0}
root@test> request security utm anti-virus sophos-engine pattern-update
node0:
--------------------------------------------------------------------------
Anti-virus update request results: av_mgr: pattern updater 6579 is started, downloading from https://update.juniper-updates.net/SAV/.
node1:
Anti-virus update request results: av_mgr: updater exiting on secondary node
root@test> show security utm anti-virus status
UTM anti-virus status:
Anti-virus key expire date: 2027-04-25 08:36:02
Update server: https://update.juniper-updates.net/SAV/
Interval: 1440 minutes
Pattern update status: av updater is running
Last result: download version file failed
Forwarding-mode: continuous delivery
Scan engine type: sophos-engine
Scan engine information: last action result: No error
Anti-virus signature version: 1.13 (1.02)
Anti-virus key expire date: 2027-04-25 08:35:56
Pattern update status: next update will be synchronized from primary node
Last result: new database downloaded
root@test> show log utmd-av
Oct 11 09:05:20 av_mgr: pattern updater 34099 is started, downloading from https://update.juniper-updates.net/SAV/.
Oct 12 09:05:20 av_mgr: pattern updater 1981 is started, downloading from https://update.juniper-updates.net/SAV/.
Oct 13 09:05:20 av_mgr: pattern updater 70129 is started, downloading from https://update.juniper-updates.net/SAV/.
Oct 14 09:05:20 av_mgr: pattern updater 38037 is started, downloading from https://update.juniper-updates.net/SAV/.
Oct 15 09:05:20 av_mgr: pattern updater 6011 is started, downloading from https://update.juniper-updates.net/SAV/.
Oct 16 09:05:20 av_mgr: pattern updater 74641 is started, downloading from https://update.juniper-updates.net/SAV/.
Oct 17 09:05:20 av_mgr: pattern updater 42603 is started, downloading from https://update.juniper-updates.net/SAV/.
Oct 18 09:05:20 av_mgr: pattern updater 10528 is started, downloading from https://update.juniper-updates.net/SAV/.
Oct 19 09:05:20 av_mgr: pattern updater 78327 is started, downloading from https://update.juniper-updates.net/SAV/.
Oct 20 09:05:20 av_mgr: pattern updater 46357 is started, downloading from https://update.juniper-updates.net/SAV/.
Oct 21 09:05:20 av_mgr: pattern updater 14312 is started, downloading from https://update.juniper-updates.net/SAV/.
Oct 22 09:33:42 av_mgr: pattern updater 84652 is started, downloading from https://update.juniper-updates.net/SAV/.
The root cause is due to the primary name-sever to resolve the anti-virus FQDN encountered large latency here and then caused the manually update database is failed. When change the primary name server to 8.8.8.8, the Sophos database update became normally.