Description

In certain cases, a user may be unable to log in to the Security Director Web UI even when the correct username and password are used.

This article explains the cause and provides steps to resolve the issue.

Symptoms

 

• Login to the Security Director Web UI fails with a password authentication error.

• Authentication works normally on the Junos Space main UI.

• Issue occurs specifically when the Junos Space license has expired.

Solution

 

This solution applies to Junos Space 23.1 and earlier versions.

 

To resolve the login issue, renew or activate the required Junos Space license:

 

1. Log in to the Junos Space Main UI using the mainui path.

Example: https://<SPACE-VIP>/mainui

 

2. After successful login, navigate to:

Administration > Licenses

 

3. Review the Junos Space license status.

 

4. Activate or upload the new license as required.

     

    For more information on Junos Space and JSA licensing, refer to KB25500 FAQ: All about Junos Space and JSA Licensing  [juniper.net]

    Note : If you face any issues, please contact JUNIPER JTAC Support for assistance.

    Modification History

    2025-11-05: Removed reference to KB89312 [juniper.net] and replaced it with KB25500 [juniper.net].
    2024-10-31 : Article Created