Unable to login in the switch via console/ssh

• We were unable to log in to the switch using SSH or console, but there were no issues with traffic, and everything was functioning as expected.
• When attempting to log in via console, the password was rejected as incorrect; however, the customer confirmed that the same password was set across the network.

Please follow the below steps to recover the switch

• Please arrange the MW and hard reboot the device and try to login the device
• If we are not able to login after the reboot, please perform password/recovery

Password recovery KB: https://supportportal.juniper.net/s/article/EX-QFX-ACX-Password-recovery-procedure

If the issue remains the same, please open a Jtac case to proceed further