This article outlines the steps to take in order to address the issue of devices not appearing in the Security Devices section.

A few probable causes for this issue are as follows:

• A possible reason could be Security Director's cache

1. Please Navigate to Network Management Platform >> Devices >> Device Management

2. Confirm whether the devices are appearing in the list.

3. If the devices appears in NMP, but not in Security Director and display error "An error occurred while requesting the data"

4. Log in to MySQL database:

# mysql -ujboss -p$(grep mysql.jboss /etc/sysconfig/JunosSpace/pwd | awk -F= '{print $2}') build_db -A

5..Delete the slipstream user preferences

mysql> delete from UserPreferenceState where stateName = 'slipstream-user-preferences';

 If the issue persists, Please contact JTAC support for further assistance