Description

In the subscriber management environment, the RADIUS interim accounting records does not get populated with the subscriber statistics.

Symptoms

 

 

 

Solution

In subscriber management environment, RADIUS interim accounting records are not populated with the subscriber statistics after system reboot. During the boot up of the card, Nextgen stats module query the arp 
table to fetch the destination MAC addresses of the REs. This MAC addresses are used to push the interim stats to RE. The root cause of the issue is the arp entry has zero value for MAC address. In this case, the
MAC of the routing engine is not learned by the nextgen-stats manager on the PFE. Use the following command to verify the problem.
"request pfe execute target fpc0 command "show nextgen-stats manager" Nextgen Manager microcode stats: ================================== Interim stats push from ASIC supported : Yes Is ucode running : Yes configured values: gen num : 17 interval slow : 300000 ms interval fast : 60000 ms callout period : 1 ms vlan_re0 : 0 vlan_re1 : 2 ip re0 : 0x80000001 ip re1 : 0x80000006 mac re0 : 0x000000000000 <-----------not programmed mac re1 : 0x020100000005 <----------- programmed src ip : 0x8000001b version : 0 member id : 0

 

Check out below external PR for more info:

https://prsearch.juniper.net/problemreport/PR1529602

Modification History

2024-09-25 : Article Created