Description

This article explains an issue where SRX drops the packets due to RX queue full and generates major error 'PIC_CMERROR_JALAPENO_PKT_LOSS".

Symptoms

The device will have FPC major error alarms as shown below:

USER@SRX> show chassis alarms no-forwarding

2 alarms currently active
Alarm time               Class  Description
2022-01-09 10:32:56 CET  Major  FPC 0 Major Errors
2022-01-09 10:29:56 CET  Major  FPC 4 Major Errors

Syslog messages will print the following logs:

[LOG: Notice] Error: /fpc/4/pfe/0/cm/0/PIC1/0/PIC_CMERROR_TALUS_PKT_LOSS (0x31000d), scope: board, category: functional, severity: major, module: PIC1, type: PIC TALUS PACKET LOSS
[LOG: Debug] Cmerror: Level 1 count 1 (occur_count 1 clear_count 0)crossed threshold 1 action 0x6
[LOG: Debug] alarm count for level 1 is incremented  and set to 1
[LOG: Notice] Performing action get-state for error /fpc/4/pfe/0/cm/0/PIC1/0/PIC_CMERROR_TALUS_PKT_LOSS (0x31000d) in module: PIC1 with scope: board category: functional level: major

Solution

This issue has been reported in PR 1641793 and has been fixed in the following JUNOS versions: 
19.4R3-S9,
20.3R3-S5 ,
20.4R3-S10,
21.1R3-S4 ,
21.2R3-S3 ,
21.2R3-S7 ,
21.3R3 ,
21.4R2 ,
21.4R3 ,
21.4R3-S6 ,
22.1R2 ,
22.1R3-S5 ,
22.2R1 ,
22.2R2 ,
22.3R1

Modification History

2024-09-17 : Article Created