This article explains an issue where SRX drops the packets due to RX queue full and generates major error 'PIC_CMERROR_JALAPENO_PKT_LOSS".
The device will have FPC major error alarms as shown below:
USER@SRX> show chassis alarms no-forwarding 2 alarms currently active Alarm time Class Description 2022-01-09 10:32:56 CET Major FPC 0 Major Errors 2022-01-09 10:29:56 CET Major FPC 4 Major Errors
Syslog messages will print the following logs:
[LOG: Notice] Error: /fpc/4/pfe/0/cm/0/PIC1/0/PIC_CMERROR_TALUS_PKT_LOSS (0x31000d), scope: board, category: functional, severity: major, module: PIC1, type: PIC TALUS PACKET LOSS [LOG: Debug] Cmerror: Level 1 count 1 (occur_count 1 clear_count 0)crossed threshold 1 action 0x6 [LOG: Debug] alarm count for level 1 is incremented and set to 1 [LOG: Notice] Performing action get-state for error /fpc/4/pfe/0/cm/0/PIC1/0/PIC_CMERROR_TALUS_PKT_LOSS (0x31000d) in module: PIC1 with scope: board category: functional level: major
This issue has been reported in PR 1641793 and has been fixed in the following JUNOS versions: 19.4R3-S9,20.3R3-S5 ,20.4R3-S10,21.1R3-S4 ,21.2R3-S3 ,21.2R3-S7 ,21.3R3 ,21.4R2 ,21.4R3 ,21.4R3-S6 ,22.1R2 ,22.1R3-S5 ,22.2R1 ,22.2R2 ,22.3R1