This article explains the procedure for resolving device sync failure issues.

As a workaround, you can try the following

Option 1:
 

Use cleanupDeviceImportTables.sh command from Junos Space CLI
 

1. Login to Junos Space CLI, JBoss VIP node
    

2. Use the command:
    

/var/log/space-debug/debug-utilities/deviceImport/cleanupDeviceImportTables.sh  <deviceName>

[root@space-005056a99be5 ~]# /var/log/space-debug/debug-utilities/deviceImport/cleanupDeviceImportTables.sh  VSRX-22.4R2.8
mysql: [Warning] Using a password on the command line interface can be insecure.
Device id from VSRX-22.4R2.8 is ::3
mysql: [Warning] Using a password on the command line interface can be insecure.
Finished cleaning up the import related tables for device VSRX-22.4R2.8
[root@space-005056a99be5 ~]# 

• Replace <deviceName> with the name of the device in Junos Space

• If the device is an SRX cluster. This command MUST be run on both members of the cluster

• If the device is an SRX LSYS. Run this command on the root device only

Option 2 :

Use cleanUpDeviceInvStaleEntries.sh  script  in Junos Space CLI
 

By running the device stale entry script, you should be able to clean up device stale entries in the database. If no stale found you will displayed as no stale entries found 

/var/www/cgi-bin/cleanUpDeviceInvStaleEntries.sh
 

[root@space-005056a99be5 cgi-bin]# /var/www/cgi-bin/cleanUpDeviceInvStaleEntries.sh 
=============================================================================
No stale entries found in the Device Inventories. No devices are in Sync Failed state at the moment..
=============================================================================

Option 3


To flap a device via Junos Space CLI
 

1. Connect to MySQL DB:

# mysql -ujboss -p$(grep mysql.jboss /etc/sysconfig/JunosSpace/pwd | awk -F= '{print $2}') build_db -A

2. Capture the device id using the hostname of the device:

mysql> select id from LogicalDevice where name="<hostname of the device>";

3. The id from the command above is used as the device_id_id in the next command:
 

mysql> update DeviceConnectionStatus set connStatus=0 where device_id_id=<output of previous command>;
 

[root@space-005056a99be5 cgi-bin]# mysql -ujboss -p$(grep mysql.jboss /etc/sysconfig/JunosSpace/pwd | awk -F= '{print $2}') build_db -A
mysql: [Warning] Using a password on the command line interface can be insecure.
Welcome to the MySQL monitor.  Commands end with ; or \g.
Your MySQL connection id is 1584255
Server version: 5.7.37-enterprise-commercial-advanced-log MySQL Enterprise Server - Advanced Edition (Commercial)

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mysql>  select id from LogicalDevice where name="VSRX-22.4R2.8";
+----+
| id |
+----+
|  3 |
+----+
1 row in set (0.00 sec)

mysql> update DeviceConnectionStatus set connStatus=0 where device_id_id=3;
Query OK, 1 row affected (0.00 sec)
Rows matched: 1  Changed: 1  Warnings: 0

4. Perform Resynchronize with Network on the affected device