Description

JSC is not connecting after upgrading the SRX to 22.4R3-S2

25/07/2024 16:31:32 - ERROR - MONITOR: Configuration download - Login: HTTPS request failed (Return code: 404)

Symptoms

JSC logs report HTTPS request fail

25/07/2024 16:31:32 - ERROR - MONITOR: Configuration download - Login: HTTPS request failed (Return code: 404)

Solution

Post upgrading the SRX to 22.4R3-S2, all VPN users were affected.

JSC would not connect and fail with error.

This is isolated and identified as reported in the PR, https://prsearch.juniper.net/problemreport/PR1825573.

The reason is identified as lo0 being used as the external interface for the JSC vpn configuration.

Workaround:-

Add inet6 address in lo0 example set interfaces lo0 unit 0 family inet6. 

Also ensure that only 1 interface is configured for the unit configured in ike gateway

Modification History

2024-09-03 : Article Created