Description

This KB addressed the issue where an unexpected reboot is observed on QFX5120-32C switch.

Symptoms

The issue could be observed without a potential trigger.

Solution

  • At random intervals the QFX5120-32C was seen rebooting. And the reason for the reboot was reflecting as “ 0x2000:hypervisor reboot” under "show chassis routing-engine" command.
  • QFX functions following a reboot, and logs don't point to any known issue triggering the reboot.

 

Solution:

There is a possibility of this issue being caused by Transactional Synchronisation Extensions which is used in QFX5120-32C platform.

Such unexpected reboots were observed on QFX5120-32C and as per an internal PR, CPU CPLD and BIOS version upgrade is suggested to avoid such unexpected reboot scenarios.

Work with TAC Team to check the issue further.

Modification History

2024-08-30 : Article Created