Description

This KB describes how to troubleshoot LC2103 offlined due to hardware error.

 

Symptoms

{master}

> show chassis fpc

                     Temp CPU Utilization (%)  CPU Utilization (%) Memory   Utilization (%)

Slot State           (C) Total Interrupt     1min  5min  15min DRAM (MB) Heap    Buffer

 0 Online           60    27         0      37    46    36   3168      28        24

 1 Offline        ---Hardware error---

 

Slot 1 information:

 State                Offline

 Reason               Bad Voltage

 Total CPU DRAM          0 MB

 Total RLDRAM          771 MB

 Total DDR DRAM         18432 MB

 Temperature           31 degrees C / 87 degrees F

 Max MPC base power consumption   0 Watts

 Max MIC1 power consumption    95 Watts

 Max MPC total power consumption  95 Watts

 High-Performance mode support    True

 PFEs in High-Performance mode    None

 

> show chassis fpc detail

Slot 0 information:

 State                              Online

 Total CPU DRAM                3168 MB

 Total RLDRAM                   771 MB

 Total DDR DRAM                18432 MB

 Temperature                     59 degrees C / 138 degrees F

 Start time                         2024-08-06 18:59:12 UTC

 Uptime                             12 days, 7 hours, 37 minutes, 50 seconds

 Max MPC base power consumption  910 Watts

 Max MIC1 power consumption       95 Watts

 Max MPC total power consumption 1005 Watts

 High-Performance mode support      True

 PFEs in High-Performance mode      None

Slot 1 information:

 State                              Offline

 Reason                             Hardware error >>>>>>>>

 Total CPU DRAM                   0 MB

 Total RLDRAM                   771 MB

 Total DDR DRAM                18432 MB

 Temperature                     30 degrees C / 86 degrees F

 Max MPC base power consumption    0 Watts

 Max MIC1 power consumption        0 Watts

 Max MPC total power consumption   0 Watts

 High-Performance mode support      True

 PFEs in High-Performance mode      None

 

Logs:

 

Aug 19 02:05:20 pem_tvp_validate_pem_reqs: FPC 1 power up still pending, skip powering up other FPCs until this is complete

Aug 19 02:05:25 pem_tvp_validate_pem_reqs: FPC 1 power up still pending, skip powering up other FPCs until this is complete

Aug 19 02:05:30 pem_tvp_validate_pem_reqs: FPC 1 power up still pending, skip powering up other FPCs until this is complete

Aug 19 02:05:35 pem_tvp_validate_pem_reqs: FPC 1 power up still pending, skip powering up other FPCs until this is complete

Aug 19 02:05:40 pem_tvp_validate_pem_reqs: FPC 1 power up still pending, skip powering up other FPCs until this is complete

 

Solution

Please complete the following steps during a maintenance window.

 

Please try to online/restart the FPC via CLI .

>request chassis fpc slotX offline/online

 

 

If the above step does not work you can try rebooting the router

>request system reboot

 

If still persist and FPC not Powering up after restart Contact Support to initiate a replacement of the FPC

Modification History

2024-08-28 : Article Created