Description

This article explains how to resolve the bootstrap job failure for a site in CSO, when customer tried to load Junos image manually on the device. 
 

Symptoms

1. Customer tried to onboard a SRX340 device which was removed from a different cluster.
2. As part of pre stage checks it was found that "show version" is not showing the expected Juons version ( i,e 20.4X15.1).
3. Due to time limits, customer went ahead and tried to activate the site that is where the 'site activation and bootstrap' job got failed.
4. Later customer tried to load the Junos software 20.4X15.1 manually (request system software add /var/tmp/junos-srxsme-20.4X15.1.tgz no-validate no-copy reboot) and got an error.
 
root@SRX340> request system software add /var/tmp/junos-srxsme-20.4X15.1.tgz no-validate no-copy reboot

Formatting alternate root (/dev/da0s1a)...

/dev/da0s1a: 588.2MB (1204616 sectors) block size 16384, fragment size 2048

       using 4 cylinder groups of 147.06MB, 9412 blks, 18944 inodes.

super-block backups (for fsck -b #) at:

32, 301216, 602400, 903584

ls: /etc/db/pkg/j*/+COMMENT: No such file or directory

Installing package '/altroot/cf/packages/install-tmp/junos-20.4X15.1' ...

Verified junos-boot-srxsme-20.4X15.1.tgz signed by PackageProductionECP256_2023 method ECDSA256+SHA256

Verified junos-srxsme-20.4X15.1-domestic signed by PackageProductionECP256_2023 method ECDSA256+SHA256

Verified manifest signed by PackageProductionECP256_2023 method ECDSA256+SHA256

sed: /etc/db/pkg/junos/+COMMENT: No such file or directory

 

WARNING: This base version of JUNOS will not properly

WARNING: support this package. Please install base OS

WARNING: JUNOS 6.4 or newer first. You can do this via

WARNING: a jinstall package or install-media.

WARNING: Or use the command:

WARNING:       'request system software rollback'

WARNING: to attempt to restore the previous software set.

WARNING: This installation attempt will be aborted.

 

ERROR: junos-20.4X15.1 fails requirements check

Installation failed for package '/altroot/cf/packages/install-tmp/junos-20.4X15.1'

Solution

  • Following the steps provided in the below KB to create missing SoftLink in the device. 

KB35247 [juniper.net] : [SRX] Upgrade fails with 'This base version of JUNOS will not properly support this package' 

  • Retry the bootstrap job from the CSO 

Modification History

2024-08-27 : Article Created