Description

MAJOR FAN TRAY 0 Ideeprom read failure and MAJOR FTC 0 Ideeprom read failure

Symptoms

On PTX we can see raised Major FAN TRAY and Major FTC alarms.

From logs we can see unsupported FAN and FTC (Fan Tray Controller)

Aug 12 08:11:46.270 root-re0 hwdre[16219]: Unsupported Fan detected

Aug 12 08:11:46.309 root-re0 hwdre[16219]: Unsupported Ftc detected

Aug 12 08:11:51.969 root-re0 hwdre[16219]: Unsupported Fan detected

Aug 12 08:11:52.008 root-re0 hwdre[16219]: Unsupported Ftc detected

 

Unsupported status on Chassis hardware:

 

SIB 5      REV 32  750-083423  BCCB6216     SIB-JNP10008

FTC 0                          Unsupported

FTC 1      REV 19  750-083435  BCDS4033     Fan Controller 8

Fan Tray 0                        Unsupported

Fan Tray 1    REV 11  750-103312  BCDR9663     Fan tray 8

 

Solution

When device raised this 2 alarms subsequent, they target to a hardware failure, however in first time, request to customer to perform a re-seat on FAN TRAY issued, if alarms persist, then request to swap currently problematic FAN with another working FAN for test purpose on slot, even though swap FANs, unsupported status persist, this can be considered an slot issue, for that reason RMA for Chassis should be necessary.

Modification History

2024-08-12 : Article Created