I would like to expedite the delivery of the replacement part.
I wanted to deliver the replacement part during weekend.
I would like to receive the replacement part as soon as possible.

·      I have a Return to Factory (RTF) service level and cannot wait for a defective return process.

·       I have a Next Business Day service level and requires delivery on a non-business day (weekend or public holiday)

·       I have a Next Business Day service level but requires an expedited delivery SLA. 

Juniper Networks offer paid RMA uplift for those customers who would like to expedite the delivery of their RMA.

The following are the criteria for the paid RMA uplift request.

1.      RMA number.

2.      A minimum service level of Return to Factory. Warranty does not class as active hardware support.

3.      The status of the replacement part should not be in “Shipped” status, because that means that the replacement is already on its way and the shipment method cannot be changed anymore.

4.      The product is not EOL.

5.      The part is not included in the critical or chip shortage list.

6.      There is available inventory to support the RMA uplift request.

7.      Agreed to pay the RMA uplift fee.

Once the criteria have been met, a paid RMA uplift can be requested.

If you would like to request a paid RMA uplift, please contact Customer Care on any of the channels below.

1.      Create an Admin Case using the Juniper Support Portal

2.      Ask a question

3.      See the contact support page to see all available information on contacting Juniper. 

Note: Please be informed that paid RMA uplift will be processed on a best effort basis.  

08-08-2024 : Article Created
11-19-2025 : Reviewed for accuracy. No changes made.