Description

The customer is having issues opening JWEB. When I tried to open it, I couldn't either, even when restarting web-management.

Symptoms

When attempting to browse to the site from any browser, receiving a "site cannot be displayed" message

Solution

Check to make sure of the following:

  • System services are configured to allow for http or https. If the latter is chosen, make sure there is at least a system-generated certificate if not importing one of your own.
  • If loopback interface is configured with a firewall filter, make sure this is configured with a term to allow access
  • Try restarting the web management process (e.g. restart web-management)
  • Check your existing configurations to see if there were any recent changes (if issue started recently). Customer in this particular case issued a rollback, committed, and then restarted web-management. They were able to access Jweb again

Modification History

2024-08-08 : Article Created