Description

This kb explain a situation where a customer might report all interface on EX2300-48P are in down state. 

 

Symptoms

  • All interface are down.

                    Physical interface: ge-0/0/0, Enabled, Physical link is Down

         Physical interface: ge-0/0/1, Enabled, Physical link is Down

         Physical interface: ge-0/0/2, Enabled, Physical link is Down

 

  • we can see all interface are configured for PoE and No consumption by PoE.

root@Switch> show poe controller

Controller Maximum  Power     Guard  Management  Status    Lldp

index    power   consumption  band                Priority

  0    750W   0.00W      0W   Class    AT_MODE    Disabled


root@Switch> show configuration poe

interface all;

interface ge-0/0/1;

 

root@Switch> show poe interface

Interface  Admin    Oper  Pair/Mode Max    Priority    Power     Class

 status   status    status          power          consumption

 ge-0/0/0  Enabled   OFF   2P/AT   15.4W   Low      0.0W      not-applicable

 ge-0/0/1  Enabled   OFF   2P/AT   30.0W   Low      0.0W      not-applicable

 ge-0/0/2  Enabled   OFF   2P/AT   15.4W   Low      0.0W      not-applicable

 ge-0/0/3  Enabled   OFF   2P/AT   15.4W   Low      0.0W      not-applicable



 

 
  • We have observed below error on all interface.

Jul 8 07:28:25 CHASSISD_UI_POE_ERR: PoE port name ge-0/0/0 status 18

Jul 8 07:28:25 CHASSISD_UI_POE_ERR: PoE port name ge-0/0/1 status 18

Jul 8 07:28:25 CHASSISD_UI_POE_ERR: PoE port name ge-0/0/2 status 18

Solution

 

Status 18 indicates the (hex value 0x18) Port is off: Internal hardware fault Port does not respond, hardware fault, or system initialization.


>> Try to Power drain the switch (Plug off all the power cables and power cords and bring down the switch. Plug the power cables back on the device) and check if the issue resolves.
>> If same issue persists after power drain, then proceed with device replacement. Contact JTAC for further assistance.

 

 

Modification History

2024-07-23 : Article Created
2024-07-29 - Visibility modified