Description

None of the Users are able to login into Apstra GUI

Symptoms

Due to AuthAgent crash, none of the users are able to login to Apstra GUI. However SSH users are able to login to access the CLI. 

Solution

Check if the AutheAgent is running on AOS controller with the below CLI.

root@aos-server:/home/admin# ps -ef | grep AuthAgent
root      429528  429521  0 02:54 pts/1    00:00:00 grep --color=auto AuthAgent
root@aos-server:/home/admin#

Restart the AOS service which will re run the AuthAgent process.

root@aos-server:/home/admin# service aos restart
root@aos-server:/home/admin#
root@aos-server:/home/admin# ps -ef | grep AuthAgent
root      430501  430486  4 02:57 ?        00:00:07 /usr/bin/python3.10 /usr/bin/aos_py3_agent --class=aos.auth.auth_agent.AuthAgent --name=AuthAgent --use-greenlet
root      432196  429521  0 03:00 pts/1    00:00:00 grep --color=auto AuthAgent
root@aos-server:/home/admin#
root@aos-server:/home/admin#

Once the AuthAgent process is restarted, please check with the username/password to login to Apstra GUI.

Modification History

Reviewed and validated 

Modified categories from all to Apstra intent based on 2025:01:28

Removed partner assistance from categories on 2025:01:29