Description

This article describes the situation where after After running 'request vmhost reboot', You will notice that the licences installed in the RE will get deleted.

Symptoms

After rebooting a vmhost RE, you will notice that the licences installed in the RE before reboot will get cleared.
You could see license missing messages in logs.
 

Jun 19 15:45:38 <host_name> craftd[19479]: Minor alarm cleared, License grace period for feature subscriber-accounting(30) is about to expire

Jun 19 15:45:38 <host_name> alarmd[20550]: Alarm set: License id=0, color=YELLOW, class=CHASSIS, reason=License grace period for feature subscriber-accounting(30) is about to expire

Jun 19 15:45:38 <host_name> craftd[19479]: Minor alarm set, License grace period for feature subscriber-accounting(30) is about to expire

Jun 19 15:45:38 <host_name> craftd[19479]: Minor alarm cleared, License grace period for feature subscriber-authentication(31) is about to expire

Jun 19 15:45:38 <host_name> alarmd[20550]: Alarm cleared: License id=0, color=YELLOW, class=CHASSIS, reason=License grace period for feature subscriber-authentication(31) is about to expire

Jun 19 15:45:38 <host_name> alarmd[20550]: Alarm set: License id=0, color=YELLOW, class=CHASSIS, reason=License grace period for feature subscriber-authentication(31) is about to expire

  
This issue might be seen if the following conditions are met:
* On NG-RE Platforms
* Device/routing-engine restart

Solution

On NG-RE Platforms when both REs are getting restarted, and when master RE comes up as standby momentarily, system need to read chassis serial id to install the node locked licenses. Failing to read the chassis serial id might result in losing the license.

This is a known issue and addressed in PR1792672
Customer have to add the licence Key manually.
You can refer the document How to add a software license key to add the licence key manually.

This issue has been fixed in below versions.
  • evo:22.2R3-S4-EVO
  • evo:22.4R3-S4-EVO
  • evo:23.2R2-S3-EVO
  • evo:23.4R2-EVO
  • evo:24.2R1-EVO
  • evo:24.3R1-EVO
  • junos:22.2R3-S4
  • junos:22.3R3-S3
  • junos:22.4R3-S4
  • junos:23.2R2-J12
  • junos:23.4R2
  • junos:24.2R1
  • junos:24.3R1

Modification History

2024-07-06 : Article Created