Description

This KB article provides information and instructions on how to get access to and how to download Juniper software releases by products via the Juniper Support Download Page

Symptoms

  • Error message received - privilege access issues
  • How can I download OS for my new product/device?
  • I am getting an error whenever I am downloading the software.
  • I received a Compliance Message 102 when I tried to download software. 

Solution

Software Download Eligibility

To be able to download Juniper software releases, the following are required.

  • An active and approved Juniper user profile in the Juniper Support Portal (Community).

  • The email ID that you are using should not be a group email address/domain.

  • Your product must have a valid service contract or be inside the 90-day Software Warranty Period, Enhanced Limited Lifetime Warranty.

  • Your product must be registered under your Company Name. 

 

To download Juniper Networks software releases, follow these steps:

  1. Visit the Juniper Support Download Page.

  2. Start typing the name of your product in the search box to find relevant software downloads.

  3. From the “Type/OS” drop-down menu, select the operating system that your Juniper product is currently running on (e.g. JUNOS, JUNOS SR).

  4. Choose your specific version from the “Version” drop-down menu.

  5. Select the appropriate install package as needed and follow the prompts.

  6. Accept the encryption agreement by going to ‘Sign the Software Encryption Agreement'.

You can also refer to the Junos Software Service Release download page.

 

If you see the error message below, it will likely mean your user profile does not have the required roles or access permissions to proceed with the download yet. 

Error message: 
You have encountered this error because your account privileges do not currently permit access to the information or service requested. Software download entitlement is granted for customers under the following scenarios.

Juniper Product within the first 90 days of the hardware warranty period.
Juniper Product which is currently under an active maintenance contract.
Juniper Standalone Software Subscription which is currently active. 


How to Request Access to Download Software? 

To request access, you can contact your Service Manager (if you have an assigned one), who can assist in granting the necessary permissions. 

 

Another way to request access to software downloads is through the Next Generation Digital Assistant

 

  1. Log in to the Juniper Support Portal
    Go to: Juniper Support Portal and log in using your Juniper Networks credentials.

  2.  Initiate a Chat with Next Generation Digital Assistant
    Once logged in, look for the NextGen Digital Assistant chat icon in the bottom-right corner of the screen. 



  3. Type in "Software Downloads" or "Access Product Downloads".

  4. You will be asked to provide the product serial number (SN) or the Software Support Reference Number (SSRN) for which you wish the download.
    Note: Please make sure to provide a serial number or SSRN that has a valid service contract and that is registered under your company. 

  5. Once the entitlement and relationship with the inputted product passed the validations, Next Generation Digital Assistant will assign the requested software roles/access to your user profile. 

NOTE: Currently, the Next Generation Digital Assistant only validates service contracts. If you are certain that your product is still under the 90-day Software Warranty Period or Enhanced Limited Lifetime Warranty, you may reach out to Customer Care by asking to chat with Customer Care for assistance. 

 

Additionally, you can also download the software directly to the device.

Prerequisites:

 

  • The Juniper device on which you want to download the image needs Internet connection.
  • Configure, DNS on the device so that the URL to be used gets resolved.
  • Make sure there is storage space available on the device.

 

 1. Select the image that you want to download.

      2. Instructions:

  • Click the Copy option.
    The URL string generated is copied to the clipboard.
    NOTE: The URL generated remains active only for 15 minutes.
  • Log in to the device (router, switch, or services gateway).
  • Download the file by using file copy URL Destination command
    Example:
    user@host>file copy
    "https://cdn.juniper.net/software/ittest/software_target/agileEcotTest/Dev_Binary_Build.tar?SM_USER=user1=1507622971_dce164fa854b4a27550c254eef950dd8"
    /var/tmp/image-name.tgz
    Note: Ensure that the URL is enclosed within quotation marks. Also ensure that there is sufficient free space on the device.
  • (Optional) Validate the image by using the request system software validate
    Example:
    user@host> request system software validate /var/tmp/junos-install-mx-x86-32-17.3R1.10.tgz
  • After the download is complete, you can install the image by using the request system software add command,
    Example:
    user@host> request system software add /var/tmp/image-name.tgz

 

Access to download Evaluation software is  automatically added to the following user types during registration:

  • End Users
  • Customers
  • J-Partners and Distributors
  • Evaluation Users

The following products have evaluation software available for customer download. If the product that you are looking for is not on the list, please reach out to your Juniper Sales Engineer.


Software Download for Eurasian Economic Union Customers

If you are a customer from Eurasian Economic Union (EAEU), you will receive a "Compliance Message 102" when attempting to download software from Juniper Support Download Page. This message directs EAEU customers to complete an e-certification by clicking on the link provided in the message, before software can be downloaded.

Once the e-certificate is submitted and your eligibility is confirmed, Juniper's Trade Compliance Team will reach out to you with the next steps to download the software image. For any questions related to this message, please reach out to [email protected] 

 


For additional help needed in downloading software, contact the Customer Care Team, see Contact - Support - Juniper Networks.

 

Modification History

2026-03-14: Update the solution part with Next Generation Digital Assistant
2026-03-03 : Added section in solution: Additionally, you can also download the software directly to the device.

2025-09-30: Updated the solution part. 

2025-07-15: Added internal notes

2025-05-20: Added this line under eligibility. Your product must be registered under your Company Name. 

2024-10-17: Added information about products available for software evaluation
- Added information about software downloads for EAEU customers.
2024-09-05: Updated the title from Community portal to Juniper Support Download Page
2024-08-02 Added symptoms and updated solution
2024-07-04: Article Created

 

 

Related Information

KB21476 - JTAC Recommended Junos Software Versions [juniper.net]

Marketing pages about each of the evaluation products:

  • https://www.juniper.net/us/en/dm/free-vmx-trial/
  • http://www.juniper.net/us/en/dm/free-vsrx-trial/
  • https://www.juniper.net/us/en/dm/free-vqfx-trial/ 
  • https://www.juniper.net/us/en/dm/crpd-free-trial.html
  • https://www.juniper.net/us/en/dm/rift-free-trial.html 

JUNOS OS Evolved User Guide

Junos® OS Evolved Software Installation and Upgrade Guide | Junos OS Evolved | Juniper Networks

Junos OS Evolved Overview

Product Platform and OS information